Privacy Policy for naturesroots.online

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Last Updated: [8th April. 2025]

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This Privacy Policy describes how naturesroots.online (the "Website") collects, uses, and shares your personal information when you visit or make a purchase from our Website.

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Information We Collect​

We collect different types of information from you depending on your interaction with our Website:

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Personal Information You Provide Directly:

• Account Information: When you create an account, we may collect your name, email address, password, and other contact details.

• Order Information: When you place an order, we collect your name, shipping address, billing address, email address, phone number, and payment information (though we may use third-party payment processors who handle this directly).  

• Communication Information: When you contact us via email or other means, we may collect the content of your communications.

• Marketing Preferences: We may collect information about your preferences for receiving marketing communications from us.

• User-Generated Content: If you leave reviews or comments on our Website, this information will be collected.

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• Information We Collect Automatically:

  • Device Information: We may collect information about the device you use to access our Website, including your IP address, browser type, operating system, device identifiers, and mobile network information.  

  • Usage Information: We may collect information about how you use our Website, including the pages you visit, the links you click, the products you view, the time spent on our Website, and referring website addresses.  

  • Cookies and Similar Technologies: We use cookies, web beacons, and other similar technologies to collect information about your browsing activities. You can manage your cookie preferences through your browser settings.  

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How We Use Your Information

We use the information we collect for various purposes, including:

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• Providing and Improving Our Services:

  • Processing and fulfilling your orders.

  • Managing your account.

  • Providing customer support.

  • Personalizing your experience on our Website.

  • Improving our Website design, functionality, and content.

  • Analyzing Website usage to understand customer needs and trends.

   

• Communication and Marketing:

  • Sending you order confirmations, shipping updates, and other transactional emails.

  • Responding to your inquiries and requests.

  • With your consent, sending you promotional emails about new products, special offers, and gardening tips. You can opt-out of these communications at any time.

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• Security and Fraud Prevention:

  • Protecting our Website and users from fraud, security breaches, and other harmful activities.

  • Verifying your identity.

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• Legal Compliance:

  • Complying with applicable laws, regulations, and legal processes.

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Sharing Your Information

We may share your personal information with third parties in the following circumstances:

 

• Service Providers: We may share information with third-party service providers who assist us with various operations, such as payment processing, shipping, data analysis, email marketing, and hosting. These providers are contractually obligated to protect your information and use it only for the purposes we specify.  

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• Business Transfers: If our business is sold, merged, or otherwise transferred to another company, your personal information may be transferred as part of that transaction.

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• Legal Requirements: We may disclose your information if required to do so by law or in response to a valid legal request, such as a court order or government investigation.  

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• With Your Consent: We may share your information with third parties with your explicit consent.

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• Aggregated and Anonymized Data: We may share aggregated or anonymized information that does not directly identify you with third parties for various purposes, such as marketing or research.  

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Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:  

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• Access: The right to request access to the personal information we hold about you.  

• Correction: The right to request that we correct any inaccurate or incomplete personal information.  

• Deletion: The right to request that we delete your personal information under certain circumstances.  

• Objection to Processing: The right to object to the processing of your personal information for certain purposes, such as direct marketing.

• Restriction of Processing: The right to request that we restrict the processing of your personal information under certain circumstances.  

• Data Portability: The right to receive a copy of your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.  

• Withdrawal of Consent: If we rely on your consent to process your personal information, you have the right to withdraw your consent at any time.  

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To exercise these rights, please contact us using the contact information provided below. We may need to verify your identity before processing your request.  

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Data Retention

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We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.  

Security of Your Information

We take reasonable measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.  

Third-Party Websites  

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of any third-party websites you visit.  

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Children's Privacy

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Our Website is not intended for children under the age of [Specify the relevant age, e.g., 16]. We do not knowingly collect personal information from children. If you believe we have inadvertently collected personal information from a child, please contact us immediately, and we will take steps to delete the information.  

Changes to This Privacy Policy  

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post any changes on this page and update the "Last Updated" date at the top. We encourage you to review this Privacy Policy periodically.  

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Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:  

Email: [email address removed] Phone: 01169272683