Refund and Cancellation Policy - NaturesRoots.online

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1. Cancellations

• 1.1. Order Cancellation:

  • You may cancel your order before it has been shipped.

  • To cancel an order, please contact us immediately at [Your Contact Information].

  • If the order is cancelled before shipment, a full refund will be issued.

  • Once an order has been shipped, it cannot be cancelled.

• 1.2. Plant Specific Cancellations:

  • Due to the perishable nature of plants, cancellations must be made promptly. Once plants are prepared for shipping, cancellation may not be possible.

2. Refunds

• 2.1. General Refunds:

  • Refunds will be processed to the original payment method.

  • Refund processing times may vary depending on your payment provider.

• 2.2. Damaged or Defective Items:

  • If you receive a damaged or defective gardening tool or supply, please contact us within [Number] days of receipt with photographic evidence.

  • We will offer a replacement or refund, depending on the circumstances.

• 2.3. Plant Refunds:

  • Due to the perishable nature of plants, refunds are generally limited.

  • Refunds for plants will only be considered in the following cases:

    • The plant arrives dead or severely damaged due to our error.

    • The plant received is significantly different from the ordered variety.

  • Claims for plant refunds must be made within [Number] hours of delivery, with photographic evidence.

  • It is important to note that a plant that is delivered in a normal dormant state, is not considered a damaged item.

• 2.4. Non-Refundable Items:

  • Certain items may be non-refundable, such as:

    • Items damaged due to improper care by the customer.

    • Items showing normal wear and tear.

    • Items that have been altered by the customer.

• 2.5. Return Shipping:

  • If a return is approved, you may be responsible for return shipping costs, unless the return is due to our error.

3. Returns

• 3.1. Gardening Tools and Supplies:

  • Gardening tools and supplies may be returned within 7 days of receipt, provided they are in their original condition and packaging.

  • Returned items are subject to inspection.

• 3.2. Plant Returns:

  • Due to the delicate nature of live plants, returns are generally not accepted.

  • In the event of an approved plant return, the customer is responsible for shipping costs, and ensuring the plant is packaged correctly to prevent further damage.

• 3.3. Return Process:

  • To initiate a return, please contact us at contact@naturesroots.online your order number and reason for return.

  • We will provide instructions for returning the item.

4. Important Notes

• We are not responsible for plant health after delivery, as it depends on proper care and environmental conditions.

• Weather conditions can heavily effect plant shipping, and plant health.

• Please keep in mind that plants are living things, and some variation from website images is to be expected.

Recommendations:

• Clear Timeframes: Clearly define the timeframes for reporting damages and requesting refunds.

• Photographic Evidence: Always request photographic evidence for damaged or defective items.

• Plant Care Instructions: Provide clear plant care instructions to minimize customer errors.

• Legal Review: Have this policy reviewed by a legal professional to ensure compliance with applicable laws.